Expert Vendor Support for Observability & Monitoring Platforms
At Aspect IQ, we don’t just implement observability solutions—we architect them for performance, scalability, and insight. As a trusted partner to leading monitoring and telemetry platforms, our team delivers certified support, seamless integrations, and expert-level escalations tailored to each vendor ecosystem.
Why Choose Aspect IQ for Vendor Support?
Platform-Certified Engineers
Our engineers are certified and field-tested across top observability platforms like Datadog, New Relic, Splunk, and more. Expect accurate instrumentation, vendor-aligned configurations, and battle-proven best practices.
Seamless Vendor Escalations
We act as your direct conduit to vendor support teams—handling escalations efficiently and with the technical precision needed to resolve complex telemetry and performance issues fast.
Architecture & Optimization Experts
From OpenTelemetry SDK implementation and Collector tuning to actionable dashboarding and APM strategies—we optimize every layer of your MELT (Metrics, Events, Logs, Traces) pipeline.
We Support
We work closely with each of these vendors as official partners, leveraging direct access to their engineering teams, roadmaps, and best practices. These relationships allow us to deliver faster troubleshooting, early feature adoption, and platform-aligned architectures that maximize your investment.
New Relic
APM configuration, NRQL dashboards, alerts, agent optimization
DataDog
Full-stack monitoring, log pipelines, tagging strategy, dashboards
ELK Stack (Elastic)
Beats/Logstash config, Kibana tuning, index lifecycle management
TICK Stack (InfluxData)
Telegraf agents, InfluxDB tuning, Chronograf & Kapacitor setup
Grafana
Integration with Prometheus/Influx, dashboard builds, alerting
SolarWinds
NPM, SAM configuration, performance tuning
Cribl
Stream pipeline design, log routing, performance optimization
CA Broadcom APM
Legacy support, instrumentation, dashboard tuning
ThousandEyes
Endpoint and network test configuration, alert policies
Splunk
Universal Forwarder config, SPL optimization, compliance dashboards
Dynatrace
Davis AI rules, Smartscape config, integration tuning
AppDynamics
Application instrumentation, health rules, baselining
How It Works
We designed our engagement process to be simple, fast, and efficient—so your teams spend less time navigating vendor tickets and more time executing. Our clients appreciate the speed at which we can begin triage and provide insight, often resolving issues faster than internal escalation chains. Behind this is our proven delivery framework—built to guarantee platform adoption, success outcomes, and measurable results. From onboarding to ongoing optimization, every phase is backed by structured processes that drive consistency, transparency, and value.
Discovery & Scope
We assess your environment, define technical and business goals, and tailor the engagement to your platform and priorities.
Design & Delivery
Our consultants architect and implement observability solutions or remediations, following best practices and platform-specific frameworks.
Enablement & Validation
We conduct stakeholder reviews, user training, dashboard handoff, and validate success criteria to ensure full platform adoption and measurable outcomes.
Observability Engineers
Our observability engineers don’t just hold certifications—they deliver measurable impact. We combine technical certifications with deep project experience, enabling us to architect scalable observability solutions, streamline vendor engagements, and cut operational noise through precise telemetry engineering.
Whether it’s modernizing your monitoring stack or solving chronic blind spots in your infrastructure, our team knows how to transform telemetry into tangible business outcomes.
Certifications
- Splunk Core Certified Power User
- DataDog Certified Practitioner
- New Relic Performance Pro
- Cribl Stream Certified
- Grafana Fundamentals
- AWS & Azure Partner Technical Accreditation (Cloud Observability)
- OTEL SDK & Collector expert-level capability
Experience Areas
- Custom dashboards across MELT (Metrics, Events, Logs, Traces)
- High-ingest data pipeline design
- Multi-platform correlation strategies
- Full-stack and hybrid cloud visibility planning
Success Snapshots
- Migrated enterprise from SolarWinds to OTEL + Grafana with Cribl stream filtering
- Designed real-time alerting and dashboards for fintech with <1 min MTTD
- Reduced telemetry bill by 37% for SaaS provider by optimizing span exports and log sampling
Experience
Our vendor-aligned observability services are trusted across multiple high-demand industries where uptime, compliance, and performance insights are critical. We bring contextual experience that aligns observability outcomes with sector-specific goals.
Financial Services & FinTech
Secure, compliant observability strategies aligned with SOX, FFIEC, and PCI requirements.
Healthcare
HIPAA-compliant monitoring environments for electronic health systems and health tech platforms.
SaaS & Technology Providers
Real-time MELT observability pipelines and usage-based billing optimization.
Retail & eCommerce
Full-stack visibility into digital experience, checkout flows, and cloud-native POS systems.
Manufacturing & Logistics
Monitoring for OT systems, predictive maintenance, and distributed IoT telemetry.
Professional Services
Dashboards, SLA tracking, and client-facing observability solutions.
Public Sector & Education
Scalable monitoring with cost transparency for budget-constrained environments.
FAQ
Yes. We support both greenfield deployments and existing environments.
DataDog, Splunk, New Relic, Cribl, Grafana, AppDynamics, Dynatrace, and others.
Yes. We can initiate, manage, and resolve vendor escalations on your behalf.
Absolutely. We specialize in AWS/Azure/GCP monitoring architecture.