Expert Vendor Support for Observability & Monitoring Platforms
We help teams get more value from their observability tools by aligning them with modern OpenTelemetry and Grafana Alloy/IRM best practices. From platform configuration to seamless integrations and vendor-aligned deployments, our engineers ensure your environment is stable, scalable, and optimized for clear insights.
Why Choose Aspect IQ for Vendor Support?
Platform-Certified Engineers
Our engineers are certified and field-tested across top observability platforms like Datadog, New Relic, Splunk, and more. Expect accurate instrumentation, vendor-aligned configurations, and battle-proven best practices.
Seamless Vendor Escalations
We act as your direct conduit to vendor support teams—handling escalations efficiently and with the technical precision needed to resolve complex telemetry and performance issues fast.
Architecture & Optimization Experts
From OpenTelemetry SDK implementation and Collector tuning to actionable dashboarding and APM strategies—we optimize every layer of your MELT (Metrics, Events, Logs, Traces) pipeline.
OpenTelemetry-Aligned Expertise
We help ensure vendor platforms work cleanly with your OpenTelemetry and Grafana Alloy pipelines, improving performance and reducing noise.
Grafana Alloy & IRM Specialists
We design and implement integrations that streamline routing, transformations, and platform ingestion.
We Support
We work closely with each of these vendors as official partners, leveraging direct access to their engineering teams, roadmaps, and best practices. These relationships allow us to deliver faster troubleshooting, early feature adoption, and platform-aligned architectures that maximize your investment.
New Relic
APM configuration, NRQL dashboards, alerts, agent optimization
DataDog
Full-stack monitoring, log pipelines, tagging strategy, dashboards
ELK Stack (Elastic)
Beats/Logstash config, Kibana tuning, index lifecycle management
TICK Stack (InfluxData)
Telegraf agents, InfluxDB tuning, Chronograf & Kapacitor setup
Grafana
Integration with Prometheus/Influx, dashboard builds, alerting
SolarWinds
NPM, SAM configuration, performance tuning
Cribl
Stream pipeline design, log routing, performance optimization
CA Broadcom APM
Legacy support, instrumentation, dashboard tuning
ThousandEyes
Endpoint and network test configuration, alert policies
Splunk
Universal Forwarder config, SPL optimization, compliance dashboards
Dynatrace
Davis AI rules, Smartscape config, integration tuning
AppDynamics
Application instrumentation, health rules, baselining
How It Works
We designed our engagement process to be simple, fast, and efficient—so your teams spend less time navigating vendor tickets and more time executing. Our clients appreciate the speed at which we can begin triage and provide insight, often resolving issues faster than internal escalation chains. Behind this is our proven delivery framework—built to guarantee platform adoption, success outcomes, and measurable results. From onboarding to ongoing optimization, every phase is backed by structured processes that drive consistency, transparency, and value.
Discovery & Scope
We review your environment, define technical and business goals, and assess your current platform architecture — including your OpenTelemetry and Alloy pipeline structure — to identify integration points and improvement opportunities.
Design & Delivery
We architect and implement vendor-aligned observability solutions, recommending workflows, integrations, and best practices. This includes OTel instrumentation guidance and vendor integration design to ensure your platforms work seamlessly together.
Enablement & Validation
We conduct observability reviews, user training, and dashboard handoff, then validate success criteria using OTel data, Alloy routing, and IRM workflows to ensure long-term reliability and measurable outcomes.
Observability Engineers
Our observability engineers combine technical certifications with deep experience designing OpenTelemetry pipelines, Grafana Alloy routing, and IRM workflows. We help teams modernize telemetry environments, reduce noise, and improve system reliability.
Certifications
- Splunk Core Certified Power User
- DataDog Certified Practitioner
- New Relic Performance Pro
- Cribl Stream Certified
- Grafana Fundamentals
- AWS & Azure Partner Technical Accreditation (Cloud Observability)
- OTEL SDK & Collector expert-level capability
Experience Areas
- Custom dashboards across MELT (Metrics, Events, Logs, Traces)
- High-ingest data pipeline design
- Multi-platform correlation strategies
- Full-stack and hybrid cloud visibility planning
Success Snapshots
- Migrated enterprise from SolarWinds to OTEL + Grafana with Cribl stream filtering
- Designed real-time alerting and dashboards for fintech with <1 min MTTD
- Reduced telemetry bill by 37% for SaaS provider by optimizing span exports and log sampling
Experience
Our vendor-aligned observability services are trusted across multiple high-demand industries where uptime, compliance, and performance insights are critical. We bring contextual experience that aligns observability outcomes with sector-specific goals.
Financial Services & FinTech
Secure, compliant observability strategies aligned with SOX, FFIEC, and PCI requirements.
Healthcare
HIPAA-compliant monitoring environments for electronic health systems and health tech platforms.
SaaS & Technology Providers
Real-time MELT observability pipelines and usage-based billing optimization.
Retail & eCommerce
Full-stack visibility into digital experience, checkout flows, and cloud-native POS systems.
Manufacturing & Logistics
Monitoring for OT systems, predictive maintenance, and distributed IoT telemetry.
Professional Services
Dashboards, SLA tracking, and client-facing observability solutions.
Public Sector & Education
Scalable monitoring with cost transparency for budget-constrained environments.
FAQ
Yes. We support both greenfield deployments and existing environments.
DataDog, Splunk, New Relic, Cribl, Grafana, AppDynamics, Dynatrace, and others.
Yes. We can initiate, manage, and resolve vendor escalations on your behalf.
Absolutely. We specialize in AWS/Azure/GCP monitoring architecture.