Vendor Expertise in Observability & Monitoring
—Vendor Professional Services & Support
We deliver expert-level support and integrations for the industry's leading observability and monitoring platforms—and we're proud partners with many of them.
Why Choose
AspectIQ Vendor Support?
We maintain official partnerships and strong working relationships with leading observability and monitoring vendors. This ensures faster escalations, inside-track insights, and expert-backed implementations tailored to each platform.?
Platform-Certified Engineers
Certified and battle-tested across tools like New Relic, DataDog, Splunk, and more.
Seamless Vendor Escalations
We interface directly with vendor support teams to resolve complex issues fast.
Architecture & Optimization Experts
From data ingestion to dashboarding and APM, we optimize every step.
Platforms
We Support
We work closely with each of these vendors as official partners, leveraging direct access to their engineering teams, roadmaps, and best practices. These relationships allow us to deliver faster troubleshooting, early feature adoption, and platform-aligned architectures that maximize your investment.
New Relic
APM configuration, NRQL dashboards, alerts, agent optimization
DataDog
Full-stack monitoring, log pipelines, tagging strategy, dashboards
ELK Stack (Elastic)
Beats/Logstash config, Kibana tuning, index lifecycle management
TICK Stack (InfluxData)
Telegraf agents, InfluxDB tuning, Chronograf & Kapacitor setup
Grafana
Integration with Prometheus/Influx, dashboard builds, alerting
SolarWinds
NPM, SAM configuration, performance tuning
Cribl
Stream pipeline design, log routing, performance optimization
CA Broadcom APM
Legacy support, instrumentation, dashboard tuning
ThousandEyes
Endpoint and network test configuration, alert policies
Splunk
Universal Forwarder config, SPL optimization, compliance dashboards
Dynatrace
Davis AI rules, Smartscape config, integration tuning
AppDynamics
Application instrumentation, health rules, baselining
Our Services
Our services are tailored to maximize vendor tool efficiency and ROI. Whether you’re optimizing an existing observability platform or deploying a new one, we ensure your architecture is built for performance, scalability, and business alignment.
Services List
Initial deployment and configuration
Agent and SDK instrumentation
Collector and data pipeline architecture
Integration with cloud services (AWS, Azure, GCP)
Custom dashboard and visualization design
Alerting strategy development and runbook creation
Telemetry cost optimization
Vendor case management and escalation
Environment health checks and audits
Migrations from legacy tools to OTEL-based stacks
Pricing
Our flexible pricing model allows you to engage our team for both strategic initiatives and urgent operational needs. We offer three pricing paths: staff augmentation on a time and materials (T\&M) basis, pre-purchased block hours for flexible use, and defined Statements of Work (SoW) for fixed-fee engagements. Block hours deliver predictable budgeting and ensure priority access to our vendor-certified experts. We align our support model to match your internal SLAs, project timelines, and procurement preferences. We align our support model to match your internal SLAs, project timelines, and procurement preferences.
How It Works
We designed our engagement process to be simple, fast, and efficient—so your teams spend less time navigating vendor tickets and more time executing. Our clients appreciate the speed at which we can begin triage and provide insight, often resolving issues faster than internal escalation chains. Behind this is our proven delivery framework—built to guarantee platform adoption, success outcomes, and measurable results. From onboarding to ongoing optimization, every phase is backed by structured processes that drive consistency, transparency, and value.
Discovery & Scope
We assess your environment, define technical and business goals, and tailor the engagement to your platform and priorities.
Design & Delivery
Our consultants architect and implement observability solutions or remediations, following best practices and platform-specific frameworks.
Enablement & Validation
We conduct stakeholder reviews, user training, dashboard handoff, and validate success criteria to ensure full platform adoption and measurable outcomes.
Certified
Observability Engineers
Our observability engineers don’t just hold certifications—they deliver measurable impact. We combine technical certifications with deep project experience, enabling us to architect scalable observability solutions, streamline vendor engagements, and cut operational noise through precise telemetry engineering.
Whether it’s modernizing your monitoring stack or solving chronic blind spots in your infrastructure, our team knows how to transform telemetry into tangible business outcomes.
Certifications
- Splunk Core Certified Power User
- DataDog Certified Practitioner
- New Relic Performance Pro
- Cribl Stream Certified
- Grafana Fundamentals
- AWS & Azure Partner Technical Accreditation (Cloud Observability)
- OTEL SDK & Collector expert-level capability
Experience Areas
- Custom dashboards across MELT (Metrics, Events, Logs, Traces)
- High-ingest data pipeline design
- Multi-platform correlation strategies
- Full-stack and hybrid cloud visibility planning
Success Snapshots
- Migrated enterprise from SolarWinds to OTEL + Grafana with Cribl stream filtering
- Designed real-time alerting and dashboards for fintech with <1 min MTTD
- Reduced telemetry bill by 37% for SaaS provider by optimizing span exports and log sampling
Sector
Experience
Our vendor-aligned observability services are trusted across multiple high-demand industries where uptime, compliance, and performance insights are critical. We bring contextual experience that aligns observability outcomes with sector-specific goals.
Financial Services & FinTech
Secure, compliant observability strategies aligned with SOX, FFIEC, and PCI requirements.
Healthcare
HIPAA-compliant monitoring environments for electronic health systems and health tech platforms.
SaaS & Technology Providers
Real-time MELT observability pipelines and usage-based billing optimization.
Retail & eCommerce
Full-stack visibility into digital experience, checkout flows, and cloud-native POS systems.
Manufacturing & Logistics
Monitoring for OT systems, predictive maintenance, and distributed IoT telemetry.
Professional Services
Dashboards, SLA tracking, and client-facing observability solutions.
Public Sector & Education
Scalable monitoring with cost transparency for budget-constrained environments.
We tailor every implementation to reflect the business model, security posture, and performance requirements of your industry—ensuring observability drives measurable impact.
FAQ
Do you provide implementation and ongoing support?
Yes. We support both greenfield deployments and existing environments.
Which platforms do you specialize in?
DataDog, Splunk, New Relic, Cribl, Grafana, AppDynamics, Dynatrace, and others.
Can you interface directly with the vendor?
Yes. We can initiate, manage, and resolve vendor escalations on your behalf.
Do you support hybrid cloud environments?
Absolutely. We specialize in AWS/Azure/GCP monitoring architecture.
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