AspectIQ provides reliable on-site IT support for hardware deployments, device setup, diagnostics, and technical troubleshooting across distributed locations. Our field technicians assist with installs, upgrades, configurations, and project-based technical tasks to keep your operations running smoothly.
AspectIQ Technical Support?
24/7 Responsiveness
Always-on support with proactive monitoring and fast incident resolution—no waiting games.
Certified, Experienced Engineers
Get help from IT pros with deep expertise in cloud platforms, enterprise systems, and endpoint troubleshooting.
Root-Cause Resolution, Not Just Fixes
We go beyond surface-level fixes to ensure long-term system reliability and end-user satisfaction.
Our Services
Desktop and laptop hardware/software troubleshooting
Operating system updates and patching
Endpoint protection and antivirus configuration
Email support and user account setup
Microsoft 365 and Google Workspace assistance
Password resets and user permission management
Printer and network device setup and support
Backup verification and recovery
Network diagnostics and firewall checks
On-site support coordination and escalation
AspectIQ Technical Support?
Pre-purchased hours
Plan Description Rate Block Hours Package
- 12 Month Expiry
- $1,200 10 Hours
- $2,200 20 Hours
Ideal for pay-as-you-go support
Standard Hourly Rate
- $150 Per Hour
Pre-purchased hours
Plan Description Rate Block Hours Package
***Savings Badge: Save 10% with Block Hours
How It Works
Choose a Plan
Pick a block or hourly option.
Submit a Request
Via portal, email, or phone
Get Fast Resolution
Certified engineers respond and document every fix
You Can Trust
Our support team brings senior-level expertise across IT infrastructure, cloud platforms, and essential business applications
Certifications
- CompTIA A+, Network+, Security+
- Microsoft 365 Certified: Modern Desktop Administrator
- Azure Fundamentals & Administrator Associate
- Certified OpenTelemetry Practitioner (COTP)
- ITIL v4 Foundations
Expertise
- Business Applications
Experience with Microsoft 365 (Outlook, Teams, SharePoint), Google Workspace, QuickBooks, Zoom, Slack, Adobe Creative Cloud, and other commonly deployed business applications. - Endpoint & Device Security
Hands-on familiarity with security solutions including SentinelOne, Sophos, Microsoft Defender for Endpoint, and related endpoint hardening practices. - Cloud & Identity Platforms
Support for cloud environments such as Microsoft Azure, Azure AD/M365 Admin Center, and foundational AWS services—focused on identity, access, and secure configuration. - Network Infrastructure
Practical experience configuring VLANs, firewalls (SonicWall, Fortinet, Ubiquiti), VPN tunnels, and routing/switching across distributed sites and branch offices. - Storage & Backup Systems
Knowledge of NAS/SAN platforms (Synology, QNAP, Dell EMC), RAID setups, file-sharing systems, and secure data-handling practices using OneDrive and similar cloud services. - IT Advisory & Infrastructure Support
Guidance around security best practices, HIPAA/SOC 2 readiness, infrastructure scaling, vendor coordination, and planning for reliability, continuity, and operational efficiency.
Experience Highlights
- Over a Decade of Proven Success
More than 10 years supporting IT operations for SMB and mid-market organizations across a wide range of industries. - Cross-Platform Expertise
Deep experience with Windows and macOS environments, helping teams maintain smooth, secure, and consistent workflows across mixed device fleets. - Technical Reliability You Can Count On
Skilled in proactive maintenance, fast on-site triage, and practical user support that keeps systems running and reduces unnecessary downtime. - Infrastructure & Deployment Experience
Hands-on support for equipment deployments, hardware replacements, cabling, network gear setup, and other on-site technical tasks that require precision and reliability. - PoS, Wireless, and Site Readiness
Experienced in Point-of-Sale installations, wireless access point rollouts, and location-based technical work that ensures sites are ready for day-to-day operations from day one.
Partner with AspectIQ Field Consultants for Smart Hands support you can trust—on time, on budget, and done right.