AspectIQ Field Services provides Smart Hands Support for on-site technical needs, including PoS system installations, upgrades, and troubleshooting. Our team handles Wireless Access Point deployments from site surveys to configuration and cutover. We also perform a wide range of on-demand technical services—rack and stack, device swaps, cabling, and other specialized work.
AspectIQ Technical Support?
24/7 Responsiveness
Always-on support with proactive monitoring and fast incident resolution—no waiting games.
Certified, Experienced Engineers
Get help from IT pros with deep expertise in cloud platforms, enterprise systems, and endpoint troubleshooting.
Root-Cause Resolution, Not Just Fixes
We go beyond surface-level fixes to ensure long-term system reliability and end-user satisfaction.
Our Services
Desktop and laptop hardware/software troubleshooting
Operating system updates and patching
Endpoint protection and antivirus configuration
Email support and user account setup
Microsoft 365 and Google Workspace assistance
Password resets and user permission management
Printer and network device setup and support
Backup verification and recovery
Network diagnostics and firewall checks
On-site support coordination and escalation
AspectIQ Technical Support?
Pre-purchased hours
Plan Description Rate Block Hours Package
- 12 Month Expiry
- $1,200 10 Hours
- $2,200 20 Hours
Ideal for pay-as-you-go support
Standard Hourly Rate
- $150 Per Hour
Pre-purchased hours
Plan Description Rate Block Hours Package
***Savings Badge: Save 10% with Block Hours
How It Works
Choose a Plan
Pick a block or hourly option.
Submit a Request
Via portal, email, or phone
Get Fast Resolution
Certified engineers respond and document every fix
You Can Trust
Our support team brings senior-level expertise across IT infrastructure, cloud platforms, and essential business applications
Certifications
- CompTIA A+, Network+, Security+
- Microsoft 365 Certified: Modern Desktop Administrator
- Azure Fundamentals & Administrator Associate
- Certified OpenTelemetry Practitioner (COTP)
- ITIL v4 Foundations
Expertise
- Business Applications: Microsoft 365 (Outlook, Teams, SharePoint), QuickBooks, Zoom, Slack, Adobe Creative Cloud, Citrix Workspace, Dropbox, Google Workspace
- Endpoint Security: SentinelOne, Sophos, Defender for Endpoint
- Cloud Platforms: Microsoft Azure, Microsoft 365 Admin Center, AWS basics
- Network Technologies: VLAN setup, firewalls (SonicWall, Fortinet, Ubiquiti), VPN (site-to-site and remote), switches and APs
- Storage Platforms: NAS/SAN (Synology, QNAP, Dell EMC), RAID setups, OneDrive, Dropbox Business
- IT Consulting & Advisory: Security audits, compliance (HIPAA/SOC 2), infrastructure scaling, vendor strategy, business continuity and budgeting
Experience Highlights
- Over a Decade of Proven Success – 10+ years delivering reliable IT support for SMB and mid-market environments across multiple industries.
- Cross-Platform Mastery – Expert in both Windows and macOS ecosystems, ensuring seamless hybrid environments.
- End-to-End Technical Excellence – Skilled in proactive patching, rapid triage, and hands-on user training to prevent downtime and keep teams productive.
- Smart Hands You Can Rely On – Trusted remote and on-site engineers with measurable, proven resolution timeframes that keep your operations running smoothly.
- PoS, Wireless, and Beyond – Experienced in Point-of-Sale system rollouts, Wireless Access Point deployments, and a full range of on-site technical services that solve problems fast and right the first time.
Partner with AspectIQ Field Consultants for Smart Hands support you can trust—on time, on budget, and done right.